Delete Account

We're sorry to see you go. If you've decided to delete your MedFam account, please read the information below carefully.

What Happens When You Delete Your Account

Permanent Deletion

When you delete your account, the following will occur:

1. Account Deactivation

  • Your account will be immediately deactivated
  • You will no longer be able to sign in to the App
  • Your email address will be removed from our system

2. Data Deletion

All local data on your device will be removed, including:

  • Family profiles and information
  • Medicine records and schedules
  • Dose tracking history
  • Adherence statistics
  • App settings and preferences

All cloud-synced data (if you have Pro subscription) will be permanently deleted from our servers, including:

  • All profiles and medication data stored in Firebase Firestore
  • All associated metadata and timestamps

3. Subscription Cancellation

  • If you have an active MedFam Pro subscription, it will be cancelled
  • You will continue to have access to Pro features until the end of your current billing period
  • No refunds will be issued for the current billing period
  • Future charges will be stopped

4. Data Retention

Some information may be retained for legal or legitimate business purposes:

  • Transaction records (for accounting and legal compliance)
  • Aggregated, anonymized analytics data (cannot be linked to you)
  • Information required by law enforcement or legal processes

Important Considerations

Before You Delete

  • Export any data you want to keep (you can manually copy information from the App)
  • Cancel your subscription separately through App Store or Google Play if you want to avoid future charges
  • Understand that this action cannot be undone
  • Ensure you have access to any other accounts or services linked to this account

Data Backup

We do not provide a data export feature. If you wish to keep your medication information, please manually copy or screenshot the data you want to preserve before deleting your account.

Time to Complete

Account deletion is typically processed immediately. However, complete removal of all data from our systems may take up to 30 days. During this period, your account will remain deactivated and inaccessible.

How to Delete Your Account

Option 1: Through the App

  1. Open MedFam on your device
  2. Go to Settings (usually in the Profile section)
  3. Tap on "Account Settings" or "Privacy"
  4. Scroll down and tap "Delete Account"
  5. Read the confirmation message carefully
  6. Enter your password or confirm your identity if prompted
  7. Tap "Delete Account" to confirm
  8. You may be asked to type "DELETE" to confirm your intent

Option 2: Contact Support

If you cannot access the App or prefer to delete your account through support:

  1. Send an email to tobiburofficial@gmail.com
  2. Use the subject line: "Account Deletion Request"
  3. Include the following information:
    • Your account email address
    • Confirmation that you want to delete your account
    • Any additional verification information we may request

We will process your request within 7 business days and send you a confirmation email once your account has been deleted.

Cancelling Your Subscription

Important: Deleting your account does not automatically cancel your subscription. You must cancel your subscription separately.

To Cancel Subscription:

  • iOS (Apple): Go to Settings > [Your Name] > Subscriptions > MedFam > Cancel Subscription
  • Android (Google): Go to Google Play Store > Menu > Subscriptions > MedFam > Cancel

If you delete your account but do not cancel your subscription, you may continue to be charged. We are not responsible for charges that occur after account deletion if you have not cancelled your subscription through the App Store or Google Play.

Reactivation

Once your account is deleted, it cannot be recovered or reactivated. If you wish to use MedFam again in the future, you will need to:

  • Create a new account
  • Re-enter all your information manually
  • Set up your profiles and medicines again

We cannot restore any data from a deleted account.

Questions or Concerns

If you have questions about account deletion, need help with the process, or want to discuss alternatives to deletion, please contact us:

Email: tobiburofficial@gmail.com

Response Time: We aim to respond within 48 hours

Alternatives to Deletion

Before deleting your account, consider these alternatives:

Temporary Break

Simply stop using the App - your data will remain stored. You can return anytime and pick up where you left off.

Disable Notifications

Turn off medication reminders if they're bothering you. Keep your data without receiving notifications.

Disable Cloud Sync (Pro Users)

Turn off cloud sync if you're concerned about cloud storage. Your data will remain only on your device.

Downgrade to Free Plan

Cancel your Pro subscription and use the free plan. Keep your account with limited features.

If you're experiencing issues with the App, please contact support - we may be able to help resolve your concerns without you needing to delete your account.

Confirmation

By proceeding with account deletion, you confirm that:

  • You understand that account deletion is permanent and irreversible
  • You have backed up any data you wish to keep
  • You understand that your subscription (if active) must be cancelled separately
  • You are the account owner or have authorization to delete this account
  • You have read and understood all the information above
Request Account Deletion

Need help? Contact us at tobiburofficial@gmail.com